Welcome to the website and related services (collectively, the “Services”) offered by Townsend Search Group (“Company”, “we” or “us”). Townsend Search Group takes your privacy seriously. This Privacy Policy (“policy”) explains who we are, how we collect, share, and use information that we have collected from you, or in the future may collect from you, in connection with your use of the Services.
Acceptance of Privacy Policy
Please read through this Privacy Policy carefully in its entirety and understand its terms. By submitting your information to us, you indicate your acceptance of this policy and agree to let us collect and process your personal information as described in this policy.
This policy may change from time to time (see Changes to Privacy Policy), so please check this policy periodically for updates. If you do not agree with our policies and practices, your choice is not to access or use the Services.
About Us
Townsend Search Group is a retained executive search firm that primarily serves private equity-backed and privately held middle-market and lower middle-market companies throughout the United States.
Information We Collect
Information You Provide to Us.
When you submit information in an online form, request information from us, or otherwise communicate with us or our support personnel, you may provide us with personal information. Such information may include, for example, your name, email address, telephone or mobile number, job title and related information, resume, LinkedIn profile, business information, and information regarding revenue generation and recruiting services (e.g, placement numbers and details). This may also include information you provide us about other people. By providing us with this information, you consent to your information being collected, used, disclosed, processed, and stored by us in accordance with this Privacy Policy.
Information From Social Media and Other Sources.
We may obtain information about you on the Internet or through offline sources or other public or commercial sources, including, without limitation, from the information you have provided on social media services or when you interact with our content through social media services or other software providers. If you access the Services or our requests for information or other content through a third-party service (e.g., LinkedIn, Facebook, Zoom), connect the Service to a third-party service or share our content via a third-party service, you are authorizing us to collect, store, and use such information and content in accordance with this Privacy Policy. We may also combine your online information with information we obtain from our partners and from offline sources, including, without limitation, information that you may provide us over the phone or in person.
Information From Your Use of the Services.
We and other third-parties may also collect technical and usage information when you use the Services, including, without limitation, information obtained using various types of tracking software, such as cookies, beacons, pixels and other tracking technology which collect information about you when you use the Services. Information collected may include your browser type and version, IP address, operating system and platform, your internet service provider, when you open email that we send you or interact with an advertisement and other information. We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. In addition, if you access the Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data (including your precise location), or other transactional information for that device. By visiting the Services, you consent to the tracking of your activities and your use of the Services through the technologies described in this Privacy Policy and similar technologies that may be used or developed in the future.
Public Information.
If you post or share information or content on or through the Services, such as in comments or forums, this information and any accompanying identifying information, will be considered non-confidential and non-proprietary, and will be available publicly. We cannot prevent further use of this information once it is made public. By posting information or content any on or through the Services, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third-parties any such material for any purpose, including, without limitation, commercial and promotional purposes without additional compensation or consent.
How We Use Your Information
We may use your information, including any personal information:
- To provide the Services to you and other users, including, without limitation, to provide you with information, support, products, or services that you request from us.
- To calculate fees and compensation in connection with your use of the Services.
- To communicate with you and others, for example, to provide you with information about your account or other products or services and notify you about issues with or changes to the Services or our policies. You agree that Company or our agents may email, call, text, or direct message you regarding your inquiries or transactions through the Services and that we may listen to and record phone conversations you have with us, for example, for training purposes or to evaluate the quality of our service.
- To market and promote the Services or other third-party promotions, products, events, services, and advertisements to you, including, jointly with third-party marketing partners and/or service providers.
- To engage with you privately and/or publicly on all social media platforms and online blogs, websites and any other media or online channels and to tag or mention you using the social media accounts that you provided, or we collected while using the Services. The engagements include for example sending emails, initiating phone calls and internet calls, messaging, interactions with social media accounts including actions such as, commenting on posts, following accounts, mentioning and tagging, initiating threads and discussions and using all available social media tools and means of communication and engagement.
- To display and target advertisements and marketing materials on the Services and on third-party services.
- In combination with information we obtain from other sources, including, without limitation, offline sources.
- To analyze and improve the Services and your user experience on the Services, including personalization of the Services, and to develop new Services.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including, for payment, billing, and collection.
- To protect the rights and safety of ourselves and others, including to detect, investigate, and prevent activities that are fraudulent, illegal or harmful.
- To comply with laws, such as to comply with a subpoena, regulations, court or administrative orders, and/or to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- To fulfill any other specific purpose for which you provide the information or otherwise consent.
By accessing and/or using the Services, you accept and agree to be bound and abide by all the terms set in this policy for the information we collect and how we use this information.
How We Share Your Information
We may share your information, including personal information:
- To allow service providers, agents, and other third-parties to assist in providing and managing the Services.
- With potential employers and candidates in connection with the Services.
- With third-party service providers whom we hire to provide services to us. These third-party service providers may include, but are not limited to, payment processors, web analytics companies, technology and software providers, advertising networks, data management services, help desk providers, accountants, law firms, auditors, email service providers, and shipping companies.
- To provide advertising and marketing on the Services through this website and third-party marketing sites and services.
- In connection with a business transaction, for example, an acquisition, merger, sale of an asset or line of business, corporate reorganization, or bankruptcy.
- For legal and law enforcement purposes, for example, in response to a court order, subpoena, or law enforcement agency request, to prevent fraud or abuse of the Services or protect the safety of ourselves or others.
- Upon a transfer or sale (or in connection with a potential transfer or sale) to another entity of all or substantially all of our stock or assets in the line of business that this privacy policy relates or upon any other corporate reorganization.
- When you have otherwise provided your consent to do so.
- For information that does not identity you as a specific person, we may use and share it with third-parties for any purpose.
Please be assured that we do not sell your information to third-parties or use the information for purposes that are incompatible with those set forth in this Privacy Policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices
Marketing Communications.
You can opt out of receiving email newsletters and other marketing communications by following the opt-out/unsubscribe instructions provided to you in those emails. If you sign up to receive SMS or MMS messages, you can unsubscribe from those messages received by replying “STOP.” Note that transactional account messages and responses to your inquiries will be unaffected if you opt-out from marketing communications. To opt out of marketing communications from our third-party partners you may contact each of them directly with this request.
Tracking Technology.
You may turn off part or all of our tracking software, which has been placed on your computer, by following the instructions on your browser. On a mobile device, you may turn off part or all of mobile tracking through your mobile device settings. However, if you prevent the use of tracking software or tracking through your mobile device, it will be more difficult, and may be impossible, for you to use the Service or portions of the Services.
Do Not Track Signals.
At this time, we do not respond to browser ‘Do Not Track’ signals.
Your California Privacy Rights.
The California Consumer Privacy Act (“CCPA”) gives California residents the right to opt out of the sale of their personal information, as defined in the CCPA. The CCPA’s broad definitions of the terms “sale” and “personal information” may include certain sharing of California residents’ personal information in their role as potential candidates within our search assignments for prospective employers. If you are a California resident, you may opt out of such sharing by emailing executiveimpact@townsendsearch.com with subject line “California Resident Opt-Out.”
Not Providing Personal Information.
You may choose not to provide personal information to us. If, however, you are unwilling to provide us with certain requested information, please understand that this may limit your ability to participate in the Services.
Remarketing Services
The Services may also use LinkedIn and other third-party remarketing providers to advertise to previous visitors to the Services on such third-party providers. These third-party vendors use tracking technology (e.g., cookies, pixels) to serve ads to you based on your past activity on our Services and other websites and applications, subject to their own privacy policies. To opt out of such remarketing, adjust your advertising settings on the applicable third-party service, for example, for LinkedIn: https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en.
Telemarketing
Without limiting the foregoing, by providing your personal information to us via the Services, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing, including by means of a pre-recorded message and automated voice dialing, in accordance with the Rule and the applicable state do-not-call regulations. Your acceptance of this Privacy Policy constitutes your express written consent to receive telemarketing calls from third-party marketers, including by means of a pre-recorded message and automated voice dialing. Your consent will be effective regardless of whether the number you have provided: (a) is a home, business, or cell phone line; or (b) is or will be registered on any state or federal Do-Not-Call (DNC) list.
Data Location and International Transfer and Processing
The Services are hosted and operated in the United States. By using the Services or otherwise providing information to us, you understand and consent to having any personal information transferred to and processed in the United States. United States data protection and other relevant laws may not be the same as those in your jurisdiction if you are located outside of the United States. In certain circumstances, law enforcement or regulatory agencies, courts, or security authorities in the United States may be entitled to access your personal information. If you are a user located outside the United States, please read this Privacy Policy with care.
Third-Party Services
Other websites and services to which we link to, through which you access the Services, or share information from the Services that are not owned or controlled by us, are not subject to the terms of this Privacy Policy. Any visit you make to those other services is at your own risk. Some third-parties that support the Services, including by providing advertising or other services, such as analytics, may use tracking technologies to collect information about your use of the Service or other third-party services. We do not control these third-party technologies or services, and their use is governed by the privacy policies of third-parties using such technologies. Such third-party’s use of any information you share is governed by the third-party’s privacy policy.
Links to Other Websites
Our website may contain links to other websites. These websites are not under our control and are not subject to our Privacy Policy. These websites will likely have their own privacy policies. We have no responsibility for these websites, and we provide links to these websites solely for your information and convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.
Children’s Information
The Services are for a general audience and are not targeted to children. We do not knowingly collect personal information from anyone under 18 years of age. If you are under the age of 13, you are not authorized to provide us with any personal information. If the parent or guardian of a child under 13 believes that the child has provided us with any personal information, the parent or guardian of that child should contact us at the email address below to have this personal information deleted from our records.
Feedback
If you submit suggestions, ideas, enhancement requests, recommendations, or other feedback (collectively, “Feedback”) in connection with the Services, Company will have the unrestricted right to use or act upon such Feedback, and such Feedback will not be considered confidential.
Changes to Privacy Policy
Please note that we may change this Privacy Policy from time to time. Any changes to this policy will be posted to the Services and/or emailed to the last email address you have given to us and will become effective as of the earlier of the date we post the revised Privacy Policy on the Services or send the email.
Contact Information
If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at: executiveimpact@townsendsearch.com; or via U.S. mail at: Townsend Search Group, 999 Haynes Street, Suite 205, Birmingham, MI 48009.